(CES) customer effort score survey template
Use insights to reduce churn and boost customer loyalty
Prepare talking points ahead of your meeting
Retrospective meetings work best when there’s a clear structure. Instead of a chance to moan about what you would have done differently, use the opportunity to improve your future projects. Start by collecting meeting agenda items with a retrospective survey.
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Online surveys are a great tactic for planning the agenda for a meeting. We’ve all been in meetings that lacked structure and direction, resulting in frustration and wasted time. Create a clear plan that meets the needs of your team by asking what they’d like to discuss in advance.
A retrospective survey allows you to capture what went wrong, what could have been done differently and suggestions for future projects. Use the responses you’ve captured to plan your retrospective, and see better results.
When writing questions for your retrospective survey it’s important to think about what you’d like to know more about. The more specific you can be, the better—but don’t try to steer the conversation. Allow your team to be honest and open with their feedback.
You can keep your surveys anonymous in Typeform—if your team would respond better to that. If you need to provide context you can include statements, links or add an image or video to the question.
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