(CES) customer effort score survey template
Use insights to reduce churn and boost customer loyalty
Find out how to improve your product, reduce churn and even convince customers to stay
A simple cancellation survey helps you understand why customers are leaving, and how to keep them on board. Gain actionable insights into user behaviour and improve churn rates. You never know—this survey might even sway them to stay.
Change text, colors, and even logos to match the look and feel of your brand. Then embed forms smoothly onto web and email.
Make forms feel effortless to fill out. Pace questions, call people by their name, and adapt the flow based on the data they share.
Stay efficient by connecting forms to your workflow. Typeform integrates with 300+ tools including Slack, Zapier, and HubSpot.
You sure can. And the logic is simple—if you keep clients happy, they’ll stick around. So find out what makes them tick, and what just ticks them off. Use insights from your cancellation survey to improve your product or service, and keep customers from cancelling in the future.
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