(CES) customer effort score survey template
Use insights to reduce churn and boost customer loyalty
Ask your website visitors how good their experience was
Understanding the gaps in your website is important. Is your content failing to inform, or your branding lackluster or confusing? Perhaps it’s a performance issue you missed in testing. Create a user experience survey and find out where you are going wrong.
As we become more reliant on digital, we expect more from the websites we use. Slow loading times and confusing navigation cause website users to abandon the page and look elsewhere. But, it can be difficult to know what is driving customers away.
Don’t let your website get between you and potential sales. Get feedback with our user experience survey template and ensure your users stay on site.
Providing a great user experience is all about understanding what’s important to your user. Your website should be a reflection of your typical user, taking into account how they prefer to browse and consume content.
An online user experience survey can collect this data, and help inform how you continue to shape and improve your website. Our forms are completely customizable, so you can create a survey that’s tailored to your website, and to your users.
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