(CES) customer effort score survey template
Use insights to reduce churn and boost customer loyalty
Path to purchase survey template
Find out what motivates your customers’ purchasing decisions
Collect up to 3.5x more data with Typeform
Level-up your customer journey mapping
Understand the decision-making process behind your customers’ purchases to see what converts them. Use insights to adapt your sales and marketing approach, or to improve your products.
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Make forms feel effortless to fill out. Pace questions, call people by their name, and adapt the flow based on the data they share.
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Path to purchase survey template FAQs:
Your survey results can provide valuable insights into your customer journey and their typical buying process. By understanding how your customers make decisions, you’ll get a clearer idea of how to appeal to them.
Think about what you’d like to know. How important is your branding? How do they learn about your products, and which marketing channels do they interact with? Use your insights to develop targeted messaging, and connect with your customer with more engaging comms.
When creating your path to purchase survey, consider the various stages of your customer’s purchasing journey. Use your online survey to learn more about the awareness, consideration, and purchase stages, so you can understand what it takes to get your product in their basket.
Our range of question types makes this easy. You can use sliding scales, multiple-choice or drop-down questions for easily comparable data. Our surveys are completely customizable too, so you can put your own stamp on it.
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