(CES) customer effort score survey template
Use insights to reduce churn and boost customer loyalty
Get feedback on your training sessions
Understanding the value and efficacy of your services from the point of view of the customer is the only way to improve. Find out what works, and what could be better. A great way to find out is with an evaluation survey.
Asking for honest and open feedback so that you can improve is key to providing a great service. But how do you elicit the best responses? It should feel personal, like a conversation.
Typeforms have a conversational feel. We’ve built that into the heart of the product. For example, showing only one question per page. Our surveys are intuitive and user friendly, so there are no obstacles in the way of your customers telling you what they really think.
There’s no need for your survey to feel disjointed, or like a last minute thought. It should fit seamlessly into your customer’s journey and continue to keep the lines of communication open.
We know the importance of demonstrating your marketing messaging and branding. That’s why you have total control over your typeform. From style and design, to the type of questions you ask.
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