Salon evaluation survey template
Get feedback on your clients’ salon experience
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Providing great customer service relies on feedback
Making your clients happy relies on understanding their needs and wants, and providing them with an opportunity to tell you when things didn’t go right. Start with a salon eavluation survey.
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When creating a feedback survey for your salon, it’s important to consider what information you need to reflect and make impactful changes as a result of the responses.
It’s useful to ask both closed questions, such as a sliding scale or star ratings, as well as open questions, like a free text box. This way, you capture the detail of their feedback as well as scores that you can compare as time goes on.
There are many ways you can ask for feedback and direct clients to your salon survey. You can embed the form in your website, or share links via email.
Our surveys are completely mobile-optimized, so if you contact clients with SMS or messaging, simply send them a link to the survey.
The best time to send the survey is right after the appointment, so they can provide feedback while the treatment is still fresh in their mind.
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