(CES) customer effort score survey template
Use insights to reduce churn and boost customer loyalty
Do market research on cell phone and app use
An online survey is a great way to support your market research projects. A mobile survey allows you to find out more about the public’s cell phone use, whether it’s what apps they use, or the service provider they’re with.
The most important thing about your survey is the questions you include. These all depend on the information you’re looking for.
Our surveys are built to be flexible, so you can create whatever you need. Start with a template to get some inspiration, and add or edit the questions to suit your requirements. We’ve done the rest for you. You can add your own design or brand elements, then simply publish and share your survey to start capturing the insights you need.
When you start to see responses coming in, it’s easy to review and manage them, all in one place. You can download a shareable report and review highlights and trends, or export the data into a spreadsheet so you can start analyzing.
You can review and edit your survey at any time, allowing you to adapt it or make changes if you aren’t getting the results you're looking for.
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