(CES) customer effort score survey template
Use insights to reduce churn and boost customer loyalty
Customer service satisfaction survey template
Get feedback on your customer service interactions using this simple online survey template
Collect up to 3.5x more data with Typeform
Is your customer service leaving customers satisfied?
Find out how highly your customers rate your customer services team. Ask previous customers who’ve raised a problem to rate their interaction. Help your team better understand if you are delighting, or disappointing your customers.
With Typeform, you can 
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Change text, colors, and even logos to match the look and feel of your brand. Then embed forms smoothly onto web and email.
Make forms feel effortless to fill out. Pace questions, call people by their name, and adapt the flow based on the data they share.
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Customer service satisfaction survey template FAQs:
It’s hard to know how happy your customer service operatives are making your customers. It’s often the busiest branch in the business, and that’s why it’s important to take a step back and understand if their processes are working.
A customer service survey allows you to find out first hand whether customers are left feeling satisfied with your service, and if they aren’t, you get a second chance at providing a solution.
We’ve made it easier than ever. Once you’ve collected responses in typeform, you can view them immediately and export them as a file.
If you’re working with other tools, you can take advantage of our integrations, and make your job easier by sending the data to another tool. Whether you want to add to a ticket in a task management tool like Monday.com, or simply share it in a Google Doc, you can make it work for you.
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