(CES) customer effort score survey template
Use insights to reduce churn and boost customer loyalty
Customer retention survey template
Discover what keeps your clients coming back
Collect up to 3.5x more data with Typeform
What makes a customer lose their loyalty?
There’s no simple answer to this question. The only way to find out is to ask. Run a customer retention survey and better understand why your clients stick with you.
With Typeform, you can 
customize everything
Change text, colors, and even logos to match the look and feel of your brand. Then embed forms smoothly onto web and email.
Make forms feel effortless to fill out. Pace questions, call people by their name, and adapt the flow based on the data they share.
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Customer retention survey template FAQs:
We all know that loyal customers are great for business. Not only do they spend more than the average customer, but they act as advocates of the brand too. Losing a loyal customer is bad news for business, so how can we stop it from happening?
A customer retention survey allows you to better understand what makes your brand stand out, and gives insight as to why your customers leave.
The information you acquire from a customer retention survey is gold dust. It’ll help you shape future sales and marketing strategies, adjust your branding and messaging and identify any problems in the buyer journey.
We don’t underestimate the power of the data that you get from typeforms, which is why we’ve made data collection simple. You have 3 options: simply export into a spreadsheet, download a sharable report or send the data to another tool using our integration functionality.
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