(CES) customer effort score survey template
Use insights to reduce churn and boost customer loyalty
Get feedback from your event with an online survey
Gathering feedback from delegates after your events is the best way to provide an improved experience for your audience each time. It’s your conference attendees’ input that really counts. Use a survey to better understand what would make their event experience even better.
Adding a feedback survey into the communications plan for your event is simple. Typeforms are easily shared with delegates, either by embedding it into a page, or sharing the link directly.
The best time to get feedback? Right at the end of the event. Don’t even wait until the next morning—you want your delegates to still be buzzing from the conference. Asking questions in the right way is important too. We’ve built our typeforms to feel like a conversation—rather than an interrogation—extracting better responses.
This really depends on what you are willing to change moving forward. Already got next year’s conference booked? Don’t ask for feedback on the location—you’ll give the impression that you are open to moving it.
Have you added a new session style into your conference? Find out how your delegates found it and if it would be worthwhile running again. Do you want to change things up? Ask for suggestions on what your conference attendees would do differently.
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