(CES) customer effort score survey template
Use insights to reduce churn and boost customer loyalty
Find out what people think of your brand with this simple form
Is your brand letting you down, conflicting with your products, or simply giving the wrong message? The only way to find out is by asking your audience. Gather opinions with a brand perception survey.
Simply put, because it’s easy. Your audience can provide their insights with ease—from any device—and you can gather up the data with the click of a button.
We know that a poor experience can prevent respondents from completing the form. That’s why we’ve put a great user experience central to our typeforms. From the slick interface to the conversational style approach, our aim to is reduce survey abandonment rates.
Brand perception is critical to the success of your marketing efforts. Getting insight with a feedback survey is the first step. It’s important to get an understanding from a range of respondents. Seek to identify where the results match your own perception of the brand—and where they don’t. It could be a problem with consistency, mixed messaging, or poor user experiences that haven’t been resolved.
Don’t be dismayed by negative feedback. It’s important to understand where your brand image isn’t shining through so you can make improvements.
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