(CES) customer effort score survey template
Use insights to reduce churn and boost customer loyalty
Keep members happy, reduce churn and create a more customer-centric service
Not got a mind-reading machine lying around? You’re in luck—this new member questionnaire is the next best thing. Find out what your members want more of and use insights to make your service more customer-focused. Reduce churn, make members happy and attract new business.
Change text, colors, and even logos to match the look and feel of your brand. Then embed forms smoothly onto web and email.
Make forms feel effortless to fill out. Pace questions, call people by their name, and adapt the flow based on the data they share.
Stay efficient by connecting forms to your workflow. Typeform integrates with 300+ tools including Slack, Zapier, and HubSpot.
We’ve added a few key questions to the template above. Feel free to use this as a base, and customize it to suit your needs.
Get feedback A new member questionnaire gives you the unique opportunity to see your service from a customer’s perspective. With this valuable feedback, you can easily spot issues your team missed, and come up with solutions to fix them.
Reduce churn Simply put, happier members stick around for longer. By asking your members what they want more of and what they’d like less of, you can tailor your service to them. And if you’re giving them what they want, they won’t be canceling anytime soon.
Attract more members When you implement feedback from a new member questionnaire, you make your service more customer-centric. And customer-centric services naturally attract more members. After all, it’s been designed around them
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