(CES) customer effort score survey template
Use insights to reduce churn and boost customer loyalty
Focus group survey template
Collect the right participants for your focus group session to drive improvements
Collect up to 3.5x more data with Typeform
Drive growth with customer feedback
Whether it’s a new product, a marketing campaign, or simply market research, a focus group is a great way to gather feedback to inform and improve your approach. A focus group survey template allows you to collect the right group of people to capture these insights.
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Focus group survey template FAQs:
A focus group is an open discussion with a group of your customers that allows you to dig deeper into matters that affect your business landscape, their use of your products, and any feedback they might have.
Ensure you have a plan for your feedback. Once you’ve gathered feedback and suggestions, have a clear approach for how you are going to use it to improve and grow.
When running a focus group it’s important that you have the right people participating. This isn’t to say only choosing people with a positive experience of your brand. It means selecting true customers or clients who have had real-life use of your products or services so that you can get more detailed and useful feedback.
Use a survey to better understand their demographic data so you can ensure a diverse bunch, so the quality and variety of your feedback are even greater.
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