Customer success

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Customer

How marketing agency Hint scales personal conversations with beautiful chatbots

See how one of Mexico’s leading marketing agencies gains back precious time by capturing, qualifying, and segmenting leads. The secret? Beautiful conversations, with chatbots.

Sharon Whitty

2021

Customer

Meet the typeforms that help Zety battle customer churn

What’s this startup’s secret to keeping customers and increasing growth? Asking people what they want, two questions at a time.

James Thornton

2019

Customer

15 ways to use Typeform for customer success [templates]

Need a better way to interact with customers? A more effective way to run your CS team? It’s all here.

Eric Johnson

2017

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Opinions and Expertise

Got churn? The definitive guide to customer churn (and how to reduce it)

Not sure how to address your churn problem? Try these eight strategies to reduce customer churn and boost retention.

Lydia Kentowski

2024

Opinions and Expertise

Customer loyalty: 5 ways to stay on top of the gold rush

Every company dreams of a loyal customer fanbase—so how do you build customer loyalty? And how do you stand out from the crowd?

Lydia Kentowski

2024

Opinions and Expertise

Is your customer experience strategy up to par? 5 strategies to level up

Customer experience (cx) strategy a little dusty? Dive into these five strategies to level up your cx and start delivering the experience your customers deserve.

Sheena Fronk

2024

Opinions and Expertise

What it means to be a customer-centric organization

Customer-centricity, or being customer-centric comes up often enough if you're reading about customer success strategies. We'll cover what it is and how to apply the concepts to your own organization.

Lydia Kentowski

2024

Opinions and Expertise

The beginner's guide to building a customer success strategy

A comprehensive customer success strategy can break down customer data silos, improve sales and marketing efforts across the organization, and provide a better, more consistent customer experience. Here's how to build a customer success strategy.

Sheena Fronk

2024

Opinions and Expertise

The psychology behind surveys: How to design questions that get results

What happens when you apply a little psychology magic to surveys? Tammy Duggan-Herd—HubSpot Sr. Marketing Manager and Social Psychology Ph.D.—shares 14 proven principles to help you write survey questions that actually get answered.

Typeform

2024

Opinions and Expertise

Is your customer feedback experience incomplete?

32. 11. 45. Now what? Discover how startup Appcues turned their customer feedback scores into something they could actually use.

Shonak “Nak” Patel

2018

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Tips

Create forms that click: A guide to building better online forms

Itching to know what separates an effective form from the rest? We've pulled together our best insights for what makes an irresistible form. You'll learn how to design online forms that are user-friendly, responsive, and optimized for conversions.

Typeform

2024

Tips

How to boost customer loyalty in 6 simple steps

Turning casual shoppers into loyal customers doesn’t have to be complicated—follow these six simple tips to increase customer loyalty and engagement.

Typeform

2024

Tips

17 strategies from customer success experts

Customer journey, onboarding, feedback, communications, strategy, hiring, tools, even exit surveys. It's all here, straight from the people who know customer success best.

Eric Johnson

2017

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Product

Everything we launched at Typeforum 2024

Learn all about everything we launched at Typeforum—Typeform's product release event. From new AI features to a brand new integration, we cover it all and more!

Kenzie Nault

2024

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