(CES) customer effort score survey template
Use insights to reduce churn and boost customer loyalty
Voice of the customer survey template
Find out what your customers really think of you and your product
Collect up to 3.5x more data with Typeform
Find out what your customers really think
Is your product easy to use? What features do your users value most? And would they recommend your product to a friend? You won't know until you ask. Use this survey to find out what's working, what needs work, and where to focus your team's efforts.
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Make forms feel effortless to fill out. Pace questions, call people by their name, and adapt the flow based on the data they share.
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Voice of the customer survey template FAQs:
Are your standards up to scratch? Find out what your customers are saying using these questions.
- In a few words, how would you describe us?
- What are the main reasons you decided to choose us?
- On a scale of 1 – 7, tell us how much you agree with the following statements:
- Using the product is easy and effortless
- It offers all the key features I need
- I know how to set up its more advanced features
- It feels fast and responsive
- How could we improve your experience using our solution?
- How do we compare to our competitors?
- How would you rate our customer service?
- Overall, how satisfied do you feel with us?
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