Customer retention survey template

Help us build a better companyWhen is the last time you made a purchase with us?

Within the last month, Within the last 3 months, Within the last 6 months, Within the last year, More than a year ago

What aspect made you select our product?Please select just one

Brand, Pricepoint, Ease-of-access, Features, Quality

How would you rate your purchase?Can you tell us more about why that was a {{field:77aa0748-2d3f-458a-aff5-42f3264eb738}}/5?When buying this product, how often do you choose our brand?

Always, Most of the time, Sometimes, Rarely, Hardly ever

How likely are you to make a purchase with us again?Thank you, we appreciate your time.

Collect up to 3.5x more data with Typeform

What makes a customer lose their loyalty?

There’s no simple answer to this question. The only way to find out is to ask. Run a customer retention survey and better understand why your clients stick with you.

With Typeform, you can customize everything

Change text, colors, and even logos to match the look and feel of your brand. Then embed forms smoothly onto web and email.

Make forms feel effortless to fill out. Pace questions, call people by their name, and adapt the flow based on the data they share.

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Customer retention survey FAQs:

The information you acquire from a customer retention survey is gold dust. It’ll help you shape future sales and marketing strategies, adjust your branding and messaging and identify any problems in the buyer journey.

We don’t underestimate the power of the data that you get from typeforms, which is why we’ve made data collection simple. You have 3 options: simply export into a spreadsheet, download a sharable report or send the data to another tool using our integration functionality.