This FAQ template is for marketers, business owners and freelancers who want to reduce customer service efforts. Swap your standard FAQ section for an engaging online form, and make it easier for customers to find what they need.

Embed the typeform on your website or send it directly to customers. Have meaningful interactions at scale and save yourself bags of time.

An FAQ page is a great way to drive traffic to your site, build trust and reduce time spent answering customer queries. And turning your standard FAQ section into an interactive FAQ form just takes it to the next level.

With this FAQ template, you can make finding information a fun and personalized experience. Give customers the option to find answers they really want, and filter out the rest. They’re in control.

Already got an FAQ page? Then you can just copy and paste your FAQs from your site into the template. In the FAQ template above, we’ve skipped the welcome screen and jumped straight into the FAQs, so customers find information from the get-go.

It’s also good to add images and other engaging elements—that way, they’ll stay on your form, whiz through your FAQs and discover more about your product/service.

Not got an FAQ section yet? Jump to the next question...

The obvious answer that’s surprisingly easy to overlook: what are your customers asking? Check emails, call recordings, messages and comments on social media—basically anywhere you’re interacting with customers. Listen carefully and answer thoughtfully—they’ll thank you for it.