Complaint form template

Sorry to hear we weren’t at our best! First off, what’s your name?This will only be used for contacting you about your complaintThanks, {{field:7d09ce1f-f8b8-4b01-8c4b-31e78365227c}}. Please provide an email address so we can get back to youJust like your name–only for contacting you with a solutionSo, when did the incident happen?And what kind of problem did you find?

Service, Cleanliness, Quality, Timing

Please write a brief summary of the incidentDetails like names and events can go hereThanks, {{field:7d09ce1f-f8b8-4b01-8c4b-31e78365227c}}. Our support team will be with you ASAP to find a solution.

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Complaints can help you succeed

Resolve issues, build trust, and move forward with our complaint form template

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Make forms feel effortless to fill out. Pace questions, call people by their name, and adapt the flow based on the data they share.

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Complaint form FAQs:

Just because it’s a complaint form, there’s no reason not to be friendly. Having said that, maybe save your hilarious jokes for another time.

A good place to start is by sympathizing with your customer–an important step and one that’s easy to forget. Then, get information about the complaint, and finish with a commitment to find a solution.

To take things further, integrate your form with Salesforce to alert your customer service team, and with a speedy response, you could turn a complainer into a loyal customer.

This is the beauty of it–you can adapt this template to whatever you need. Need an internal complaints form for your office? A few tweaks here and there, and you’ve got it. Running a delivery service? Adapt your options to timing, handovers, friendly service, and more.

Our forms are fully customizable and have all kinds of question types, so take some time to play around until you’ve got the perfect form for you. Still need a hand? Check out our Help Center which covers question types, Logic Jumps, and much more.