Troubleshooting form template

Don't worry - our tech team are here to save the dayFirst up, what are you having problems with?

Music features, Heartbeat monitor, Internet connection, Something else

*We'll get your music back for you — we can't work out without Beyoncé, that's for sure...* 1. Make sure you are logged in to Spotify on your laptop and that your Bluetooth is turned on on both devices. 2. Push the button on the right hand side of your watch and hold for three seconds. 3. A prompt will come up on your watch asking if you're ready to connect, just press okay and you're in.*No heartbeat showing? No worries, let's sort this out...* 1. Remove your watch, making sure the heartbeat sensors are clean. 2. Next up, put your watch back on. The heartbeat sensors are on the strap, so make sure they're on the palm side of the strap. 3. Ensure that the sensors aren't covered by the rest of the strap. 4. Hold the left button on the watch face down for five seconds until the heart shape appears on screen.*Let's get you connected to the wifi...* 1. Tap your watch screen and swipe up. 2. All available networks will appear, tap on the one you'd like to join. 3. Give it up to a minute to connect, it doesn't always appear immediately.We'll sort this for you. Could you give us a bit more information about what's happening? And could you leave us your email address please, so we can solve your problem?Does that solve your problem?We'll sort this for you. Could you give us a bit more information about what's happening? And could you leave us your email address please, so we can solve your problem?Glad we got that sorted! Remember, you can always get in touch with us at: support@tikktok.com

Collect up to 3.5x more data with Typeform

Solve problems quickly and efficiently with this troubleshooting form

This form is perfect for embedding on your website. You can provide answers immediately to common problems and also give customers the option to get in touch if they need more help.