Software evaluation form template

Hi! Obviously we hope you _love_ using our software. But even if you’ve hit a few obstacles, help us improve by answering these quick questions.First things first. What’s your name?Ok {{field:3484435e-ab7c-4acd-ac10-c533a15d5e59}}, let’s start off with a simple one: *How useful is our software for you?*Thanks! Now we want you to think about *whether you find the software user-friendly*. On a scale of 1-5, tell us how much you agree with these statements.

The software is really easy to use.

At the beginning, it was easy for me to figure out how to use the software.

On my screen, I like the look and feel of the software.

Great! Right, time to get a bit personal: *do you trust us?* Decide how much you agree with these two statements about whether we’ve earned your confidence! 😌

I find the software reliable.

When I use the software, I feel like my information is secure.

Good going! You’re just past the survey’s halfway point. Now for a few quick questions about *compatibility* and* collaboration*.

Which operating system do you mainly use the software on?

Have you had any problems with the software freezing or crashing?

Oh, sorry to hear that! Could you tell us whether the problem was a one-off or more of a recurring thing?

Have you had any problems with integrating the software with other software?

Oh dear. We're sorry to hear that! Could you briefly explain what happened?

On a scale of 1-5, tell us how much you agree with the following statement: *The software allows me to collaborate with other users as much as I need to.*

Thank you {{field:3484435e-ab7c-4acd-ac10-c533a15d5e59}} for all this super useful info! Just a quick question about *our customer support*.

Have you needed to contact our customer support?

… and could you tell us how helpful you found our support team?

Ok, almost there. Time for the nitty gritty. On a scale of 1-5, tell us how much you agree with these statements about *our overall performance*.

This software is good value for money.

I would recommend this software to a friend.

Thanks for letting us know! So, final question. *Any suggestions for how we could improve our software?* (elements to modify, new features we could add, etc.)Thanks {{field:3484435e-ab7c-4acd-ac10-c533a15d5e59}}! We really appreciate your answers. Now if you’ll excuse us, we’re off to work on all that useful feedback you’ve provided!