Follow-up survey template
Use insights from this follow-up survey to gauge customer satisfaction
Collect up to 3.5x more data with Typeform
Are your products a hit?
If you don't ask, you'll never know. Use an online follow-up survey to find out if customers are pleased with their purchase—or if there's some room for improvement. This is a powerful way to identify and solve recurring problems and increase customer satisfaction.
With Typeform, you can customize everything
Change text, colors, and even logos to match the look and feel of your brand. Then embed forms smoothly onto web and email.
Make forms feel effortless to fill out. Pace questions, call people by their name, and adapt the flow based on the data they share.
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Understanding what your customers liked and didn't like about their shopping experience is key. Collect insights directly from your customers to identify pain points and keep improving your product.
Use this online follow-up survey to see what customers thought of their new purchase and the overall shopping experience. Ask about what they liked, what they didn't and use their feedback to improve.
- Make your survey short and sweet. Too many questions can be overwhelming and lead to high drop-off rates.
- Use a tool like Typeform that's sleek, mobile-friendly, and easy to use.
- Add your own design and branding, so it's eye-catching and unique.
- Use a variety of question types to keep respondents engaged.
- Make it a conversation, not an interrogation. Our surveys only ask one question at a time, giving them space to think. They even remember peoples' names and recall them later, so it feels like they're really listening.
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