Call center employee evaluation form template

Employee Evaluation FormFirst things first, what's your name?And your surname?What's the name of the employee you're evaluating?

Alvin, Chris, Katerina, Yasmin, Tristan, William

Thanks, {{field:851cbb9c-1aaf-49e7-8e21-c03f634d5ebf}}. For the following areas, please rate {{field:e011fddb-b6f1-4ec7-a8dc-abb0e1ac14f1}} on a scale of 1-5.

How would you rate their greeting?

How would you rate their problem-solving skills?

How would you rate their professionalism?

And finally, how would you rate their support overall?

Any other comments?Thanks, {{field:851cbb9c-1aaf-49e7-8e21-c03f634d5ebf}}. We really appreciate your feedback.

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Call center employee evaluation form FAQs:

Employee evaluation plays a vital role in improving customer service. But what about the performance of the call center itself? Employee performance evaluation is just the tip of the iceberg, and overarching call center KPIs shouldn’t be overlooked.

When evaluating individual employees and the call center as a whole, of course you’ll need to consider different metrics. But if you keep call center KPIs front-of-mind when creating your employee evaluation form, you’ll stay in alignment with the company goals.

Here are some key call center KPIs to consider: