Customer Service Satisfaction Survey Template

Customer Service Satisfaction SurveyHi, what's your name?Thanks, {{field:6150477d-08a1-4643-862d-c10a4d2faa36}}. Can we get your email address?This is just so we can identify your accountOn what did you first interact with customer service?When was the issue resolved?What did your issue relate to?

A problem with the items, Shipping delays, A refund or cancellation, A problem with our order process

We're sorry about that. How pleased were you with our resolution?That's all for today {{field:6150477d-08a1-4643-862d-c10a4d2faa36}}. Thanks for taking the time to give feedback.

Collect up to 3.5x more data with Typeform

Is your customer service leaving customers satisfied?

Find out how highly your customers rate your customer services team. Ask previous customers who’ve raised a problem to rate their interaction. Help your team better understand if you are delighting, or disappointing your customers.

With Typeform, you can customize everything

Change text, colors, and even logos to match the look and feel of your brand. Then embed forms smoothly onto web and email.

Make forms feel effortless to fill out. Pace questions, call people by their name, and adapt the flow based on the data they share.

Stay efficient by connecting forms to your workflow. Typeform integrates with 120+ tools including Slack, Zapier, and HubSpot.

Customer service satisfaction survey FAQs:

It’s hard to know how happy your customer service operatives are making your customers. It’s often the busiest branch in the business, and that’s why it’s important to take a step back and understand if their processes are working.

A customer service survey allows you to find out first hand whether customers are left feeling satisfied with your service, and if they aren’t, you get a second chance at providing a solution.

We’ve made it easier than ever. Once you’ve collected responses in typeform, you can view them immediately and export them as a file.

If you’re working with other tools, you can take advantage of our integrations, and make your job easier by sending the data to another tool. Whether you want to add to a ticket in a task management tool like Monday.com, or simply share it in a Google Doc, you can make it work for you.