Voice of the Customer Survey Template

Thanks for agreeing to help us out! Your feedback helps us understand what features to build and how to support you better. *Your feelings about our product.* Let's start by finding out what you think about our product. On a scale of 1 – 7, tell us how much you agree with the following statements

Using the product is easy and effortless

It offers all the key features I need

I know how to set up its more advanced features

It feels fast and responsive

How could we improve your experience using our solution?

*Connecting with my tools* On a scale of 1 – 7, tell us how much you agree with the following statements

The product offers all the key integrations I need to optimize my workflow

I can easily integrate with other apps/tools that I use

It's easy to debug issues with my integrations

How could we improve your experience connecting to other tools?

*Collaborating with my team* On a scale of 1 – 7, tell us how much you agree with the following statements

The product enables me to work with others as needed

It gives me the tools I need to effectively collaborate with my team

How could we improve the way you collaborate with your team?

*We'd like to know how satisfied you are with customer success teams.* Who have you interacted with in the last three months?

Support team, Account managers, Other team members (Sales, Marketing, etc.), None of the above

*How have your interactions been with our team?* On a scale of 1 – 7, tell us how much you agree with the following statements

The advocate’s communication was clear

They were empathetic and polite

They were knowledgeable

The responses were timely

I was satisfied with the resolution of my case

What is the one thing that you would like to see improved in your interactions with our customer success team?

You're halfway through this survey. Thanks so much for your time and feedback.*We want to make learning our product easy and fun.* So, what are your favorite ways of learning how to use a new tool?

Email tips and tricks, In-app tips and tutorials, Online community, Inspiration/customer stories, Video tutorials, How-to articles, Live webinars, Templates

On a scale of 1 – 7 tell us how much you agree with the following statement: * I feel I have access to the knowledge and expertise I need to in order to use the product successfully*What type of educational content would help you get more from the product? Tell us which topics you’d like to know more about and what formats (e.g. videos, blog posts, webinars)*Overall satisfaction* On a scale of 1 – 7, tell us how much you agree with the following statements

The product's interface is intuitive

It's easy to use

The platform works great on all my devices

The product is being continuously improved

It has all the features that I need to do my job

Overall, I’m very satisfied with the product

I expect to continue using the product 12 months from now

Investment in the product was a good financial decision for my business

Based on your experience over the last three months, how likely are you to recommend Typeform to a friend or colleague? What do you love about the product?And what could we do to improve your satisfaction with our product?Nearly done, just a few more questions now...What is the *main reason* you use the product?

Research and validate an idea, Improve my product, Engage customers, Work more productively, Attract new customers, Generate direct revenue

And what are all the things you use the product for?

Collecting feedback, Research, Keeping people engaged, Managing teams, Assessment, Planning events, Managing requests and reports, Building my audience, Hiring, Selling products or services

How do you currently use the product?

For personal use, Academic, Business to business, Business to consumer, Government/NGO

How many people work in your company?

I'm a freelancer, Startup/Micro company (1-10 employees), Small company (10-50 employees), Medium company (50-250 employees), Big company (+250 employees)

What department do you work in?

Marketing, Legal and Finance, Sales/Business Development, Product, Engineering, Human Resources, CEO/Founder, Purchase & Operations, Customer Service, IT

And finally, what sector is your business in?

Professional services, Education, Healthcare, Telecommunications, Software and technology, Consumer goods, Entertainment, Transport, Finance, insurance and real estate, Tourism, Agencies

That's it! Thanks for completing our satisfaction survey. We're going to use your feedback to make our product and service the best it can be. Thanks again, you rock.

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Find out what your customers really think

Is your product easy to use? What features do your users value most? And would they recommend your product to a friend? You won't know until you ask. Use this survey to find out what's working, what needs work, and where to focus your team's efforts.