Customer Complaint Form Template

We're sorry you've had a less than perfect experienceWhat's your name?Could you describe the issue you are having?What was the date of the incident?What would your ideal resolution be?

Refund, Repair, Replacement

Could you provide your phone number so we can follow up?And your email address?Thank you, {{field:d2ab4529-16c9-497a-9c44-286678d4528c}}. A customer support representative will reach out to you shortly to help resolve the issue.

Collect up to 3.5x more data with Typeform

What’s more frustrating than having to make a complaint?

A complicated and stressful complaints process. Don’t ruin your customer relationships by making it difficult to raise issues. Create a simple online customer complaint form so you can provide a smooth resolution experience.

With Typeform, you can customize everything

Change text, colors, and even logos to match look and feel of your brand. Then embed forms smoothly onto web and email.

Make forms feel effortless to fill out. Pace questions, call people by their name, and adapt the flow based on the data they share.

Stay efficient by connecting forms to your workflow. Typeform integrates with 120+ tools including Slack, Zapier, and HubSpot.

Customer complaint form FAQs:

Streamline your resolution process and gather customer complaints more easily with an online form. Collect form responses all in one place and get the answers you need in a single interaction. With Typeform, you can create a bespoke customer complaint form that collects the specific information you require to help customers get their issues resolved.

You can connect your customer complaint form to a wide range of business tools you’re already using, from Monday.com or Trello, to Slack, Intercom or Zendesk.

Mistakes happen, and understanding what went wrong is key to keeping customers happy. That’s why you need a customer complaint form to help you resolve issues quickly and keep your customers satisfied.

When a customer is trying to submit a complaint, you need to ensure the experience is a positive one, removing any possible frustrations. Typeforms are intuitive and mobile-friendly, meaning anyone can complete them, at any time, no matter the device.