Clarify with AI privacy considerations

Using the Clarify with AI question type processes respondent answers using artificial intelligence to generate clarification questions. This involves sharing data with a third-party AI provider, and the data processing takes place every time a respondent interacts with the Clarify with AI question, regardless of their subsequent or prior decisions in the form.

Some privacy laws, including the GDPR, require you to provide notice and may require obtaining specific consent from your respondents when processing their data using AI or sharing it with third parties.

If you’re using the Clarify with AI question type and your business operates in a region where user consent is required for processing data, including the access by third-party AI providers, you can use the following methods suggested in this article to ask for it.

Here are two simple ways to gather respondents' consent:

Using the description field in the Clarify with AI question:

1. Write a disclaimer in the description of the question that will be processed by AI to generate clarification questions and do not configure the question as required:

This will mean that

a: Your respondents are informed that their answers will be processed by AI.

b: Your respondents will be able to freely skip the question, if consent is not given.

2. If the respondents skip the previous question, you can add a Long Text question after the Clarify with AI question, as shown below. The description informs your respondents that this time their answers will not be processed by AI. This means that you can still capture the response according to your respondents' will.

Using a Multiple Choice question with Logic:

1. Add a Multiple Choice question to your form, asking for consent for AI processing:

Respondents who consent will be routed to the Clarify with AI question, while respondents who do not consent will be routed to the Long Text question.

2. To set this up, we're going to use Branching, segmentation and calculations in Logic to send respondents to the Clarify with AI question if they choose to consent, and to the Long Text question if they don't.

This will allow your respondents to choose whether they consent to a third-party AI provider processing their answers or not.