Follow-Up Survey Template

Enjoying our product?Hi there! First things first, what's your name? What did you buy from us?

Coffee machine, Toaster, Kettle, Waffle maker, Griddle

How would you rate the {{field:01F8275ETMCHQPHQGYT4S4JGEC}} out of 10?Is there anything we could do to improve the {{field:01F8275ETMCHQPHQGYT4S4JGEC}}?How was your overall shopping experience? Anything we could've done better?How likely are you to purchase from us again?Thanks for completing the survey!

Collect up to 3.5x more data with Typeform

Are your products a hit?

If you don't ask, you'll never know. Use an online follow-up survey to find out if customers are pleased with their purchase—or if there's some room for improvement. This is a powerful way to identify and solve recurring problems and increase customer satisfaction.

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Change text, colors, and even logos to match the look and feel of your brand. Then embed forms smoothly onto web and email.

Make forms feel effortless to fill out. Pace questions, call people by their name, and adapt the flow based on the data they share.

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Follow-Up survey FAQs:

Understanding what your customers liked and didn't like about their shopping experience is key. Collect insights directly from your customers to identify pain points and keep improving your product.

Use this online follow-up survey to see what customers thought of their new purchase and the overall shopping experience. Ask about what they liked, what they didn't and use their feedback to improve.

Make your survey short and sweet. Too many questions can be overwhelming and lead to high drop-off rates.
Use a tool like Typeform that's sleek, mobile-friendly, and easy to use.
Add your own design and branding, so it's eye-catching and unique.
Use a variety of question types to keep respondents engaged.
Make it a conversation, not an interrogation. Our surveys only ask one question at a time, giving them space to think. They even remember peoples' names and recall them later, so it feels like they're really listening.