(CES) Customer Effort Score Survey Template

How did we do?How easy was it to resolve your issue with us today?Do you have any other feedback for us? Why did you give us a {{field:01F8DW5E9RDTHKPXDNEHVDMJGW}}/10?Is there any way we could've helped you better?Out of interest, how long have you been a customer of ours?

Less than a year, 1-2 years, 2-5 years, More than 5 years

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Effortless interactions keep customers coming back

We all want to make sure customers have friction-free interactions with us. But sometimes, this is easier said than done. This Customer Effort Score (CES) survey helps you pick out the client pain points you might've overlooked before. Use insights to fix issues, reduce churn and boost customer loyalty.

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(CES) customer effort score survey FAQs:

A CES gauges how easy it is for customers to interact with your company—whether they're placing an order, fixing a problem, or asking a question.

It typically includes one Opinion Scale question that collects the ease-of-use score, plus an optional quantitative question to gather in-depth feedback.

Your final Customer Effort Score is the average score of all your respondents. This tells you how simple your product or service is to use, and illuminates areas for improvement.

We've created a CES survey template for you, so it's easy to get started. Use what we've given you, or tinker with it in our intuitive form builder.

Here are our top tips:

Keep it short and engaging A CES survey shouldn't be too long—a couple of questions will do. So keep it snappy to boost completion rates.

Make it your own Don't be afraid to show some personality in your survey. This template is totally customizable, so you can add your logo, branding, and images so it feels like yours.

Ensure it's accessible anywhere, anytime Use a mobile-friendly tool, like Typeform. The more accessible your form is, the more responses you'll get. It's that simple.

Take action A Customer Effort Score survey is nothing without a follow-up plan. So review and reflect on the results, and use them to improve your service.