New Member Questionnaire Template

Try it
Full Screen Preview

Get started — it's free

Combat churn with a customer-centric strategy

Not got a mind-reading machine lying around? You’re in luck—this new member questionnaire is the next best thing. Find out what your members want more of and use insights to make your service more customer-focused. Reduce churn, make members happy and attract new business.

New member questionnaire FAQs:

1. What questions should I include in my new member questionnaire?

  1. Ask what they want more of It’s surprisingly easy to splurge all your resources making new features no one asked for. But it’s important to listen to members and find out what they actually want. This way, you can prioritize new developments, make the most of your resources and make real improvements members will thank you for.

  2. Ask where they first heard about you This question gives you valuable insight into the effectiveness of your marketing strategy. For example, you might find out you’re pumping money into paid ads, but your members are finding you through organic channels. This can help you decide which channels to invest in, and which to rethink.

  3. Ask if they’ll stick around Even if they like your service, this doesn’t always mean they’ll want to renew their membership. They might be on a budget, they might’ve found another provider, or maybe they’re just using it less. But by asking the question, you can get insight into why members leave, and how to combat churn.

We’ve added a few key questions to the template above. Feel free to use this as a base, and customize it to suit your needs.

2. What are the benefits of using a new member questionnaire?

Get feedback A new member questionnaire gives you the unique opportunity to see your service from a customer’s perspective. With this valuable feedback, you can easily spot issues your team missed, and come up with solutions to fix them.

Reduce churn Simply put, happier members stick around for longer. By asking your members what they want more of and what they’d like less of, you can tailor your service to them. And if you’re giving them what they want, they won’t be canceling anytime soon.

Attract more members When you implement feedback from a new member questionnaire, you make your service more customer-centric. And customer-centric services naturally attract more members. After all, it’s been designed around them

Make it uniquely yours

Make it uniquely yours

Customize to your heart's content: backgrounds, Google fonts, colors, buttons, and more.

Choose from thousands of beautiful images, videos and icons. Or use your own.

Create beautiful forms with zero coding required

Get started — it's free

Here's what people say about us

Form builders are as old as the web, but Typeform elevates the medium substantially.

Johnny Rodgers

Product Architect

Slack

We’ve received 3x the responses using Typeform than from a professionally commissioned market research study

Kate Donhoe

Head of Product Marketing

Pitch

Leads from the Typeform integration were twice as likely to convert.

Tobias Wasmer

Marketing Manager @ Volvo Cars

Volvo

You used to need developers to do all this. Not anymore.

Kyle Maltz

Chief Operating Officer

Dollar Flight Club

Typeform is a production-grade system for our entire growth funnel.

Gaurav Vohra

Head of Growth

Superhuman

Typeform helps me attract more responses and a higher response rate than other tools.

Rand Fishkin

CEO + Founder

SparkToro

Form builders are as old as the web, but Typeform elevates the medium substantially.

Johnny Rodgers

Product Architect

Slack

We’ve received 3x the responses using Typeform than from a professionally commissioned market research study

Kate Donhoe

Head of Product Marketing

Pitch

Leads from the Typeform integration were twice as likely to convert.

Tobias Wasmer

Marketing Manager @ Volvo Cars

Volvo

You used to need developers to do all this. Not anymore.

Kyle Maltz

Chief Operating Officer

Dollar Flight Club

Typeform is a production-grade system for our entire growth funnel.

Gaurav Vohra

Head of Growth

Superhuman

Typeform helps me attract more responses and a higher response rate than other tools.

Rand Fishkin

CEO + Founder

SparkToro

Form builders are as old as the web, but Typeform elevates the medium substantially.

Johnny Rodgers

Product Architect

Slack

We’ve received 3x the responses using Typeform than from a professionally commissioned market research study

Kate Donhoe

Head of Product Marketing

Pitch

Leads from the Typeform integration were twice as likely to convert.

Tobias Wasmer

Marketing Manager @ Volvo Cars

Volvo

You used to need developers to do all this. Not anymore.

Kyle Maltz

Chief Operating Officer

Dollar Flight Club

Typeform is a production-grade system for our entire growth funnel.

Gaurav Vohra

Head of Growth

Superhuman

Typeform helps me attract more responses and a higher response rate than other tools.

Rand Fishkin

CEO + Founder

SparkToro
Collect 18% more data with Typeform compared with our two main competitors in the market
How does it work

How does it work?

Make a stylish form in minutes with our drag-and-drop builder.

Choose from different question types: multiple choice, rating, opinion scale, free-form text, and more.

Take respondents down different paths based on their answers.

New member questionnaire not right?

400+ Templates, 120+ Integrations

  1. All templates
  2. Surveys & Questionnaires
  3. Customer satisfaction surveys
  4. New Member Questionnaire Template